SHIPPING & RETURNS

Shipping Policy

90% OF ORDERS SHIP OUT IMMEDIATELY AFTER 48 HOURS WE HAVE A STANDARD 2-4 BUSINESS DAYS PROCESSING TIME FRAME FOR ALL ORDERS TO ACCOUNT FOR FACTORY DELAYS, SHIPPING DELAYS, AND CUSTOM IITEMS & ORDERS. PLEASE SEE FAQ SECTION FOR MORE DETAILS

 

INTERNATIONAL ORDERS WILL BE SHIPPED DIRECTLY FROM  OUR PROCESSING CENTER IN ASIA MOST ORDERS WILL ARRIVE WITHIN 2-5 DAYS. PLEASE SEE FAQ FOR MORE INFO ON INTERNATIONAL ORDERS AND SHIPPING

Return & Exchange Policy

NO REFUNDS, NO EXCHANGE.  ***PLEASE READ ALL INFORMATION CAREFULLY***

IT IS AGAINST THE FEDERL LAW TO RE-SELL USED HAIR. SO WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY NO EXCEPTIONS

 

IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 24 HOURS OF RECEIPTS WE CONFIRM A MISTAKE IS AMDE, WE'LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS.

NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND-AND ANY PACKAGES SENT BACK WILL NOT BE RETURNED TO SENDER.

IF YOU ENTER INCORRECT MAILING ADDRESS, YOU WILL NEED TO PAY AN ADDITIONAL $15  TO COVER PROCESSING EXPENSES BEFORE YOUR ORDER IS SHIPPED OUT

ANY ORDER RETURNED DUE TO THE CUSTOMER ADDING INCORRECT ADRESS WILL NOT BE REFUNDED OR MAILED BACK OUT WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COST NO EXCEPTION

WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND CIVIL SUIT TO FOLLOW. WE WILL FIGHT FOR COMPANY BRAND AND REPUTATION! AND WE WONT LOSE!

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